Abstract
The study determined core safety competencies required by technicians for the maintenance of
android smart phones in Lagos State. A survey research design was employed for the study. Three
research questions guided the study while three null hypotheses formulated were tested at 0.05
level of significance. The population for the study was 70 respondents comprised 35 lecturers, 14
instructors and 21 supervisors in telecommunication industries. There was no sampling because
of the manageable size of the respondents. A 49-items structured questionnaire was used as
instrument for data collection. The instrument was validated by three experts. Cronbach alpha
method was used to determine the reliability of the instruments with a coefficient of 0.80. Seventy
copies of the instrument were administered on the respondents by the researchers and research
assistants on one to one basis. Sixty seven copies of the questionnaire were retrieved and analyzed
using mean to answer the research questions while Analysis of variance was used to test the
hypotheses of no significant difference. The study found out that 16 core safety competencies in
trouble shooting android phones, 12 core competencies in upgrading smart phones and 20 core
safety competencies were required by technicians when repairing android smart phones. It was
recommended that all the identified core safety competencies should be used to empower android
smart phone technicians for effective performance in Lagos State. Relevant facilities should be
made available either by government or individuals for the implementation of core safety
competencies.
Keywords: Technicians, Android smart phone, Maintenance, Safety, Core competency
Publication Date: 2016-06-06